Workforce Transition and Transformation

Client & Project Brief

Our client, one of the world’s largest integrators, desired a new model for delivering an internal communications service. They had an opportunity to assess multiple components of their business and to optimize.

Client Requirements:

1. Day-to-day management of resources
2. Formulate new model driven by business shift
3. Assume financial reporting responsibilities

Challenges

• Ad hoc, 1099 workforce
• Home-grown systems
• Documentation out of date
• Separation from a new division

Solutions

• TSG providing a dedicated managed solutions team of key personnel to first assume day-to-day operations.
• New web-based resource tracking and oversight model implemented, moving away from a manual model.
• Streamlined operational rules associated with time reporting and cost assignment.
• Recommendations for a future state that provide future improvements and cost savings.

Results

• All team members operating under a consistent framework.
• Client managers now able to focus on the needs of the business versus day-to-day supervision of resources.
• Partnering with the client on how to evolve other parts of the organization to leverage the new model.