OpenText Specialist

OpenText Specialist

Location: Los Angeles, CA (Starting in Downtown LA and moving to Monterey Park in Q4)

Role Overview
We are seeking an OpenText Specialist with a strong developer background to support and enhance our enterprise document management platform. This role is a balanced 50% development / 50% production support position, supporting business users while also building custom interfaces and reports.
Required Skills & Experience

• Strong experience supporting OpenText Content Management (formerly Content Server)
• Ability to:
  • Monitor and analyze system logs
  • Troubleshoot issues and submit support tickets to OpenText
• Hands-on experience configuring:
  • Security and permissions
  • Workspaces
  • WebReports
• Experience building custom WebReports and user-facing pages
• Solid web development background with the ability to build and support custom web interfaces:
  • HTML
  • JavaScript
• Comfortable acting as a technical representative on business calls

• jQuery and Bootstrap (strong preference)
• Basic knowledge of AppWorks and how to support it
• Familiarity with AWS (basic level), especially for hosted enterprise applications

• Approximately 50% development / 50% support
• Development includes:
  • Custom WebReports
  • Custom pages and UI enhancements
• Support includes:
  • System monitoring and troubleshooting
  • Business support and vendor coordination
• Work primarily on OpenText document management projects using WebReports to create custom user interfaces

• Support OpenText Content Server / Content Management
• Monitor and analyze system logs
• Troubleshoot issues and submit tickets to OpenText Support
• Configure and support:
  • Security models and permissions
  • Workspaces
  • WebReports
• Provide production support and incident resolution

• Build and maintain custom WebReports, dashboards, and user-facing pages
• Develop custom interfaces for document management workflows
• Apply standard web development techniques for UI customization
• Support OpenText projects involving document-centric applications

• Represent the technical team in meetings with business stakeholders
• Communicate progress, risks, and timelines clearly