Sr. Manager Operational Resilience

Job Title: Senior Manager, Operational Resilience
Location: Toronto (Hybrid — expected 2 days/week in-office at FCP)
Contract Length: 6 months (open to extend)
Portfolio: Primary support for Wealth Management & Capital Markets; support for key interactivities (cyber, technology, infrastructure, etc.)

Role Overview:
We are seeking a self-starting Senior Manager, Operational Resilience, to provide hands-on portfolio support for Wealth Management and Capital Markets. This is an individual-contributor contract role focused on operational resilience oversight, tool enhancements, analysis, testing, and stakeholder engagement across all seniority levels. The role will support paternity leave cover (target start to enable a transition in April; role expected to be 6 months), with the possibility of extension or a permanent opportunity depending on business needs.

Key Responsibilities:
- Act as portfolio lead support for Wealth Management & Capital Markets; coordinate with operating groups and cross-functional stakeholders.
- Perform operational resilience oversight activities (horizontal, end-to-end lens), including mapping processing dependencies and validating impact tolerances.
- Support and execute scenario exercises and validation activities.
- Lead or support Fusion tool enhancements, including testing, data uploads, configuration changes, and user acceptance activities.
- Conduct independent reviews, analyze resilience data, prepare executive-ready decks and reports, and present findings to stakeholders.
- Manage day-to-day tasks and ad-hoc initiatives; take minutes, facilitate meetings, and drive deliverables with limited direction.
- Engage with stakeholders from analysts through managing directors; facilitate discussions and influence outcomes.
- Contribute to continuous improvement of processes, playbooks, and resilience practices.

Required Qualifications:
- Post-secondary degree (or equivalent).
- 7+ years’ experience in operational risk, operational resilience, or a closely related discipline within financial services.
- Demonstrated understanding of operational resilience concepts (distinct from, but complementary to, business continuity and disaster recovery).
- Strong analytical skills, experience preparing executive materials and dashboards.
- Excellent stakeholder management and communication skills across all levels.
- Ability to work independently, lead discussions, prioritize competing demands, and roll up sleeves to execute.

Preferred Qualifications:
- Direct experience with Fusion (primary book of record) — training provided, but prior exposure is an asset.
- Experience working with Wealth Management and/or Capital Markets operating groups.
- Experience conducting scenario exercises and testing impact tolerances.
- Familiarity with alternative resilience/BC tools (e.g., Sustained Planner, Archer) and enterprise environments.

Posted Job Description:

The Sr. Manager, Operational Resilience, as a member of the Operational Resilience Program Team, will be responsible for leading, maintaining and further mature our client's Operational Resilience program.

As the portfolio lead, the role supports the CBPS Ownership Team, while leading the implementation of program activities and ongoing business as usual execution of the Operational Resilience (OpRes) program across assigned portfolios. Operating Group portfolio includes P&BB, TPS/Commercial, Electronic Banking, Wealth Management, Capital Markets and Corporate Areas.

They will work closely with a broad range of stakeholders across first and second lines and will ensure that the business can continue to operate effectively throughout any incident and meet relevant Operational Resilience targets.

In collaboration with other members of the Operational Resilience team, they will help facilitate oversight and challenge activities, conduct scenario testing, and assess compliance with internal Operational Resilience frameworks, policies and standards, to ensure that our client's resilience posture is appropriately managed and continuously improved.

Capability requirements

The Sr. Manager Operational Resilience utilizes knowledge and understanding of Operational Resilience, Operational Risk, the business and external environment, emerging best practices and regulatory requirements to enable the Enterprise’s Operational Non-Financial Risk Oversight program, drive insights and recommendations to the Director, Operational Resilience, and provide guidance to the OROs and the Operating Groups and Risk Specialty Area (RSA) leaders.

In partnership with the Operational Resilience Team, this role is responsible for maintain and maturing the Operational Resilience Framework, including identifying opportunities through scenario testing for enhancing existing capabilities for areas such as cyber security, business continuity, incident response, technology resilience and oversight of third-party service provider resilience.

Ensures Operating Groups are fully aware of their roles and responsibilities regarding Operational Resilience and are provided with the relevant guidance, data and management information so they can execute against their Operational Resilience requirements.

Ensures Critical Business Products and Services are identified, mapped, assessed for resilience, and identifying gaps to improve resilience.

In conjunction with the Operational Resilience Team, builds and maintains effective and collaborative relationships with business partners when designing, embedding and facilitating enhancements to the Operational Resilience Program and its tool/book of record. Ensure not only business requirements are met but the approach is aligned across the group and with the various regulators, as applicable.

Maintains a deep understanding of the emerging business strategy and model to ensure processes and policies remain current and relevant and continue to align to internal policies and standards.

Supports self-assessments and reporting to appropriate committees, ensuring it is concise and timely to facilitate applicable governance functions.

When potential significant deficiencies or material weaknesses are identified, supports escalation as appropriate and assists in overseeing the evaluation of the sufficiency of engagement with stakeholder groups and documentation of remedial activities to satisfy Program objectives.

Provides strategic input into business decisions as a trusted advisor and makes recommendations to leaders on strategy and new initiatives or enhancements, based on an in-depth understanding of the business / group.

Interprets new regulations and assesses impacts to the Operational Resilience governance framework.

Supports development of reports on the status of the governance program or framework components to various internal & external stakeholder audiences. Monitors remediation of the control environment when deficiencies are identified.

Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives. Leads the development of the communication strategy focusing on positively influencing or changing behaviour.

Represents Resilience & Integration execution interests and perspectives in corporate forums, and influence corporate policy related to area(s) of expertise. May network with industry contacts to gain competitive insights and best practices.
 

Qualifications:

· Post secondary education.

· 7+ years in an Operational Risk environment.

· Certification in any of the follow would be an advantage CRM, BCI, CCSA, CISA, CA, CCSP, ISC, ITIL.

· An advanced understanding of risk and control and governance frameworks, and practices and Operational Risk management or other assessment methodologies.

· Practical experience of working in the governance structures expected in a financial services business including the management and delivery of governance items, including high-quality reports and proposal documents.

· Experience conducting stress and/or scenario testing activities.

· An understanding of the Enterprises businesses, including key products and services, processes and controls.

· Strong organisational skills and attention to detail, with a demonstrated ability to work independently, lead multiple projects, effectively prioritise, and manage a high-volume of tasks, deadlines, requirements, and decisions.

· Strong knowledge of enterprise risk and control frameworks and resilience risks relating to business operations, technology and supply chains.

· Knowledge across the following resilience disciplines: Cyber Security, Fraud, Business continuity, Incident and Crisis management, Disaster Recovery, Technology Resilience and supplier/vendor management.

· Strong understanding of Operational Resilience regulatory requirements and expectations, as well as awareness of Operational Resilience industry practices, evolving trends and leading practices.

· An understanding of the Enterprises businesses, including key products and services, processes and controls.

· Strong understanding of concepts and application of change management.

· Awareness of multi-jurisdictional regulatory practices and requirements, where warranted.

· Ability to produce concise and polished executive level materials, including presentations and reports.

· Presentation and communication skills.

· Sound judgement.

· Critical thinking and problem-solving techniques.

· Change management.

· Time management and prioritization.

· Strong executive presence with ability to motivate, influence and negotiate.

· Stakeholder relationship management.

· Conflict management and resolution skills.

· Strong data analytics skills, including Microsoft Excel.

· Collaboration skills.



TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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