Sr Project Manager

SENIOR PROJECT MANAGER - CANADA

The Select Group is seeking a remote Senior Project Manager to lead the execution of high-priority, cross-functional initiatives within a Canadian telecommunications consumer sales organization. This delivery-focused role operates under a Program Manager and is responsible for translating strategy into execution across business, data, engineering, and operations teams.

This position will drive the rollout of a Sales Performance & Coaching platform ecosystem, including platform implementation, coaching workflow enablement, call center QA internalization, and call transcript consolidation to support AI-driven insights and performance analytics. This is a leadership role requiring strong delivery oversight and technical fluency, with no hands-on development.
 

What You’ll Bring

• 8+ years of Senior Project Manager experience in large enterprise environments

• Proven ownership of complex, multi-workstream delivery initiatives

• Strong cross-functional leadership across business and technical teams

• Experience managing Agile and hybrid delivery models

• Excellent stakeholder management and executive communication skills

• Experience with operational change management and adoption planning

• Ability to manage competing priorities in fast-paced environments

• Technical fluency with data platforms, integrations, and system delivery (no coding required)

Bonus Experience

• Experience with sales performance management or coaching platforms

• Exposure to contact center, QA, call recording, or transcript technologies

• Experience supporting AI-driven insights or analytics initiatives

• Telecommunications or other regulated enterprise experience

What You’ll Do

• Lead day-to-day execution across multiple concurrent initiatives

• Develop and manage project plans, milestones, and delivery schedules

• Coordinate cross-functional teams across business, product, data, engineering, QA, and operations

• Manage risks, issues, dependencies, scope, and funding alignment

• Provide executive-level status reporting and stakeholder communication

• Support Agile teams while managing hybrid Agile/Waterfall dependencies

• Ensure operational readiness, adoption, and continuous improvement

• Prepare documentation to support governance and approvals
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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