ServiceNow Administrator

ServiceNow Administrator

Location: Remote (PST/MST/CST; PST preferred)
Type: W2 Contract (Long-Term)
Start Date: ASAP

Project Overview
A leading global technology company is expanding its ServiceNow team and looking for a skilled ServiceNow Administrator to support, enhance, and maintain its enterprise ServiceNow environment. This role is ideal for someone who is proactive, collaborative, and comfortable working with cross-functional teams in a global setting.

• 2+ years of hands-on ServiceNow administration, including configuration, maintenance, and support across multiple environments
• Experience troubleshooting client-side JavaScript and ServiceNow client scripts
• Strong understanding of the ITIL framework, with experience applying ITIL processes (Incident, Problem, Change, etc.)
• Experience creating Knowledge Transfer (KT) documentation and delivering user training
• Excellent collaboration, communication, and interpersonal skills

• Experience with the ServiceNow Platform Analytics Module
• ITIL Foundation certification

• ServiceNow Certified System Administrator (CSA) required
• Bachelor’s degree in Computer Science, Engineering, or related field preferred

• Administer, configure, and maintain the ServiceNow platform across multiple environments
• Manage users, groups, roles, and permissions
• Resolve incidents, problems, and service requests in a timely manner
• Support change and release management processes
• Design, maintain, and update service catalog items, workflows, and approval processes
• Configure and automate platform functionality using business rules, client scripts, UI policies, notifications, and Flow Designer
• Support and maintain integrations between ServiceNow and other enterprise systems
• Manage update sets, migrations, and platform upgrades
• Monitor platform performance and identify optimization opportunities
• Ensure alignment with security, compliance, and best practice standards
• Develop and deliver user guides, KT documentation, and training sessions
• Partner with global and cross-functional teams to align ServiceNow capabilities with business goals
• Apply ITIL best practices to continuously improve IT service management processes