Shopping Experience Product Manager

Job Title: Shopper Experience Product Manager

Location: Cupertino, CA (remote with ability to travel onsite for meetings as needed)
Duration: 12 months with a strong chance of extension to 18 months

Overview

We are seeking a Shopper Experience Product Manager to reimagine the customer journey across the online store. This role will focus on the buyflow experience — everything from when the customer first sees a marketing message through the point they add a product to their shopping bag. The Product Manager will serve as the Voice of the Customer, ensuring a seamless, intuitive, and impactful end-to-end shopping experience.

Key Responsibilities

• Lead and deliver in-progress projects that directly impact the shopper journey and buyflow.

• Balance business priorities with technical feasibility when making project recommendations.

• Collaborate with 200+ cross-functional stakeholders across business, engineering, UX, legal, and operations to align on project goals and execution.

• Author and review clear, detailed product requirements with a strong understanding of APIs, backend systems, and their impact on the customer experience.

• Partner with peers to ensure timely execution and achievement of all project milestones.

• Conduct technical and business landscape analysis to inform recommendations to leadership.

• Communicate project status, risks, and issues clearly to teams and senior leadership.

• Drive risk assessment and develop mitigation strategies as needed.

• Manage priorities across multiple intersecting workstreams while maintaining both big picture vision and day-to-day details.

Top Skills & Qualifications

• Senior-level Product Management experience in large-scale eCommerce environments (e.g., Walmart, Target, Macy’s, eBay, Amazon, Best Buy).

• Proven success designing eCommerce buyflow UX products at scale.

• Strong grasp of eCommerce fundamentals including content publishing workflows, dependencies, and end-to-end operational handoffs.

• Excellent communication, presentation, and interpersonal skills</strong>; comfortable pitching to VP+ level executives.

• Strong leadership skills with the ability to influence and align large, global cross-functional teams.

• Technical acumen with the ability to understand APIs, backend platforms, and recommend improvements at a high level.

• Demonstrated experience navigating complex product lifecycles involving multiple teams and dependencies.