Order Management Specialist

ORDER MANAGEMENT SPECIALIST
Are you a detail-oriented professional with a knack for ensuring seamless order processing and exceptional customer support? We’re seeking an Order Management Specialist to join the operations team of a leading organization in the data center technology industry. If you thrive in a fast-paced environment, excel in cross-functional collaboration, and enjoy handling a high volume of orders, we’d love to hear from you!

WHAT YOU’LL DO:

• Manage order requests for North and South America, ensuring accuracy and efficiency throughout the process.
• Review purchase orders (POs) to verify completeness and alignment with quotes, terms, and conditions.
• Enter and maintain order information within a Cloud ERP system (NetSuite preferred).
• Utilize a ticketing system (such as Fresh Service) to process customer requests and provide timely updates.
• Collaborate closely with internal sales and finance teams to resolve order-related issues and discrepancies.
• Communicate with customers to obtain additional information, such as carrier details, and provide order status updates.
• Process approximately 40-60 orders per week with a high degree of accuracy.

• 3+ years of experience in order management, including manual PO processing.
• Familiarity with Cloud ERP systems (NetSuite preferred but not required).
• Experience working through ticketing systems like Fresh Service.
• Strong understanding of accounts receivable (AR) processes and cross-functional collaboration.
• Exceptional attention to detail, particularly when verifying order information and product accuracy.
• Excellent communication skills for interacting with customers, sales, and finance teams.

• Previous experience in order management for hardware or software companies.

• Flexible remote work schedule, supporting any time zone.
• Opportunity to work with a collaborative and supportive team in a fast-paced industry.
• Gain experience in a global operations environment with significant growth potential.
• Long-term project with potential for extension.