Service Desk Tech (2nd Shift)

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Job ID: 73623

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Vernon Hills, IL

15 - 23/hr

Vernon Hills, IL

Contract

15 - 23/hr

Remote

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Job Details

Service Desk Tech (2nd Shift)
Length: 12 months
Location: Remote (2nd Shift: 2:30pm - 11:30pm CST)

Service Desk Tech (2nd Shift) Requirements:

Experience working level 2 service desk/support
Certificate renewals, MFA troubleshooting, windows 11 upgrade issues, Outlook profile rebuilds
Remote / Phone troubleshooting: One call resolution troubleshooting
Office 365/M365 troubleshooting experience
Windows 11 troubleshooting experience
ServiceNow ticketing experience is preferred
Soft skills – able to work independently, self-starter, multi-tasker

Service Desk Tech (2nd Shift) Responsibilities:

Facilitate the business' needs for ongoing technical support.
Follow all guidelines and operational procedures.
Respond to requests and incidents for technical support within agreed upon response times.
Follow all team guidelines and operational procedures, identify gaps in our knowledge base
Provide Tier II technical support for company hardware and software, including.
Complete and close incidents and services requests within agreed response times.
Consistent user engagement/follow-up -Keep coworkers informed of the status of their tickets.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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