Service Desk Technician

SERVICE DESK TECHNICIAN | REMOTE (8am-5pm EST)
The Select Group is looking for a talented Service Desk Technician to join one of our top insurance partners. This person will be responsible for providing Level 1 remote via phone or email to over 1,700 users.

SERVICE DESK TECHNICIAN REQUIREMENTS

• 3+ years as a Service Desk Tier 1 consultant
• Experience with Active Directory and/or Azure
• Proficient in onboarding/offboarding user accounts, troubleshooting Microsoft Office Suite, setting up PCs, and migrating user data
• Strong documentation skills for logging and resolving end user issues
• Ability to call end users to walk through troubleshooting steps
• Experience with the following tools and platforms: ServiceNow, Ninja RMM, Azure, Microsoft 365 Suite, Adobe
• Experience with O365 enterprise: issuing licenses, creating identities, and troubleshooting M365 applications
• Comfortable managing multiple projects and supporting a wide variety of applications

• Provide Level 1 remote IT support via phone and email
• Troubleshoot and resolve Tier 1 IT issues across software, hardware, and account management
• Support a user base of over 1,700 employees
• Perform initial issue triage and escalate to Tier 2/3 teams as needed
• Onboard and offboard users, including account setup and user data migration
• Maintain accurate and through documentation of tickets and resolutions in ServiceNow
• Use remote management tools, like Ninja RMM, to resolve technical issues
• Work collaboratively on IT projects involving multiple business applications