Salesforce Administrator

Salesforce Administrator – Remote (Canada)

The Select Group's client is seeking a Salesforce Administrator to join its Strategy & Insights team. As the business continues to grow, there is an increasing need for dedicated Salesforce support across key sales enablement platforms. This role will play a critical part in stabilizing the Salesforce environment, enhancing tool efficiency, and supporting planned enhancements aligned with SMB growth initiatives.

The Strategy & Insights team supports internal sales teams and channel partners by ensuring their CRM and sales tools are optimized, reliable, and aligned with business objectives. The Salesforce Administrator will be responsible for daily system operations, supporting integrated tools such as Gong, Distribution Engine, and RingCentral, and contributing to platform improvement efforts.

Must Have Skills

• 3–5+ years of experience as a Salesforce Administrator in a B2B or sales ops environment

• Proficiency in Salesforce declarative tools (Flows, Custom Objects, Reports, Dashboards)

• Experience supporting sales enablement platforms (Gong, Distribution Engine, RingCentral)

• Strong organizational and problem-solving skills; multitasking in fast-paced settings

• Excellent communication skills when working with cross-functional, non-technical teams

• Salesforce Administrator Certification

Nice to Have Skills

• Experience supporting SMB teams, partner/dealer channels, or telecom operations

• Previous telecom experience

• Exposure to Salesforce Agent Force or AI-enabled CRM tools

Day-to-Day Responsibilities

• Perform ongoing Salesforce administration: configure flows, validation rules, page layouts, access controls, reports, and dashboards

• Maintain and troubleshoot integrated tools (Gong, Distribution Engine, RingCentral)

• Prioritize and support day-to-day operational needs and enhancement requests

• Document workflows, configuration changes, and SOPs

• Assist with testing and rollout of Salesforce updates or features that impact SMB sales
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
  #LI-KG1