Sr Program Manager

SENIOR PROGRAM MANAGER (CANADA-GTA)

Our Canadian telecom client is executing a time-sensitive modernization of in-store security and video analytics across its corporate retail footprint. This Program Manager will take end-to-end ownership of delivery, driving the program from vendor finalization through pilot, phased rollout, and completion within a compressed timeline. This is a hands-on delivery role, not advisory.

Primary Responsibilities:

• Own the program end to end: vendor finalization pilot, phased rollout, close-out

• Translate business objectives (loss prevention, investigation speed, safety, traffic analytics) into an executable delivery plan

• Drive pilot execution, validate success criteria, and transition into scaled deployment

• Manage timelines, milestones, dependencies, and risks against a fixed retail blackout window

• Coordinate across Security, Retail Operations, Store Technology, Network teams, vendors, and install partners

• Actively drive decision-making, escalate when required, and maintain stakeholder accountability

• Refine and operationalize existing implementation playbooks based on store-level realities

• Ensure clean handoff from internal PM resources and maintain execution continuity

• Provide concise, executive-ready status reporting (progress, risks, decisions, next steps)

Required Experience:

• Senior Program or Project Manager delivering large-scale, multi-site initiatives

• Strong experience coordinating physical locations, hardware, and cloud/platform components

• Proven ability to lead pilots and scale into full production rollouts

• Comfortable operating independently in ambiguous, fast-moving environments

• Strong stakeholder management skills with the ability to push for decisions

Nice to Have:

• Retail, loss prevention, security systems, or in-store technology experience

• Exposure to CCTV, video analytics, or AI-enabled platforms (delivery-focused, not engineering)

• Experience working in large enterprise or regulated environments
  
  
  TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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