Carrier Product Manager

Carrier Product Manager

Location: Remote
Duration: 18+ month contract
Employment Type: W2 Only (No C2C or sponsorship)
 
Overview
Our client is seeking an experienced Product Manager to support customer-facing experiences within their online store and mobile app. This role focuses on developing, launching, and optimizing integrated mobile carrier offers—ensuring customers have a clear, intuitive experience when interacting with carrier plans, promotions, and trade-in opportunities.
You will work cross-functionally with Engineering, Design, Carrier partners, Legal, and other key teams to define requirements, improve user journeys, and deliver polished, high-quality digital experiences.
 
Responsibilities

• Lead the creation of product requirements, including PRDs, BRDs, customer experience documentation, user journeys, and carrier-specific requirements.
• Partner closely with Engineering and Design teams to gather feedback, validate feasibility, and refine product direction.
• Support front-end product design efforts by providing clear guidance on customer experience, UI behavior, and content needs.
• Collaborate with cross-functional stakeholders including Copywriting, Carrier/Client teams, Legal, Merchandising, Privacy, SEO, and Accessibility.
• Participate in testing and validation of new features and carrier integrations.
• Provide clear and consistent updates and launch readiness communication to internal teams.
• Evaluate multiple solution paths, weigh pros and cons, and recommend the best approach based on customer experience and business objectives.
• Manage ambiguity effectively and help align teams on strategy, scope, and timelines.

Required Qualifications

• Experience working with mobile carriers (e.g., AT&T, Verizon, T-Mobile)
• 7+ years of Product Management experience within a large, enterprise environment.
• Proven experience writing PRDs, BRDs, functional specs, and detailed user journeys.
• Strong background in building customer-facing eCommerce products and capabilities.
• Sharp sense of UI/UX, interaction design, and customer experience best practices.
• Excellent written and verbal communication skills, with the ability to present to leadership.
• Demonstrated success working with cross-functional teams across Engineering, Design, Legal, Content, and Marketing.
• Analytical thinker with the ability to dissect complex problems and drive clarity.
• Strong attention to detail and the ability to deliver polished customer experiences.

Preferred Qualifications

• Familiarity with Keynote.
• Experience supporting products with heavy front-end design or UI/UX components.

 
Education

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• Equivalent professional experience considered in lieu of a degree.