Showing Jobs
Stamford, CT
On-Site
Job Title: Customer Experience Quality Analyst
Location: Stamford, CT (onsite 4 days, remote 1 day)
Duration: Through End of Year (EOY) – Potential for Extension
About the Role:
Join a high-impact project with a leading telecommunications client focused on transforming the customer experience. You’ll play a critical role in supporting the development of cutting-edge AI-powered tools by analyzing real customer interactions and surfacing key insights that drive innovation.
What You Bring:
-
5+ years of experience as a Business Analyst, Data Analyst, or similar role with a focus on customer data or service metrics
-
Proficiency in PowerPoint, Excel, and Word
-
Exceptional written and verbal communication skills
-
Strong attention to detail and the ability to stay organized in a fast-paced setting
Bonus Points For:
- Prior experience in the telecommunications industry
- Familiarity with customer service environments or AI-powered tools
What You'll Do:
-
Listen and Analyze: Spend approximately 80% of your time reviewing and analyzing customer service calls to extract actionable data points.
-
Spot Trends: Identify themes, patterns, and recurring issues to inform tool development and process improvements.
-
Collaborate Cross-Functionally: Partner with AI specialists, training teams, and other departments to enhance the accuracy and performance of intelligent tools.
-
Contribute to AI Development: Work closely with teams training AI models—your insights will help improve machine learning outcomes.
-
Support Team Goals: Operate within a highly collaborative environment that values precision, critical thinking, and innovation.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-KG1
Santa Clara, CA
On-Site
Position Title: Mechanical Design Engineer
Start Date: ASAP
Location: Santa Clara, CA – fully onsite
Duration: 6+month contract to hire (opportunity for conversion after 6-12 months)
Project Details:
A leading networking company is looking to add a Mechanical Design Engineer focused on tooling. This role will sit within manufacturing and be a part of a new team, the infrastructure design team. This team will be focused on the design, development, and validation of tooling and fixtures that support NPI and high volume manufacturing. The Mechanical Design Engineer will have the opportunity to ideate and build tools from concept to CAD development to production in order to improve and support product manufacturing.
Must have skills:
- 5-7 years of mechanical design experience creating tooling and fixtures
- Fluent in 3D CAD and Creo/ProEngineer (SolidWorks not sufficient)
- Experience working in manufacturing design (designing jigs, tooling, fixtures, etc.)
- Experience working in a high-volume manufacturing environment
- Understanding of DFM/DFA
- Understanding of fabrication methods (CNC, molding, sheet metal)
- Experience working with cross-functional teams including hardware engineering, platform design, reliability engineering, test, etc.
- Experience working with CMs (contract manufacturers) from prototype to build. Must be willing to travel internationally to CMs on occasion.
- Experience with liquid cooling
- Experience writing python scripts for automation
- Experience with Agile PLM and Windchill PDMLink
Background/industry:
Has worked at a networking or semiconductor company, e.g. LAM Research, Applied Materials, Cisco, Juniper, etc.
Education:
BS or MS in Mechanical Engineering
Day to Day responsibilities:
- Engineer, design, and validate custom tooling, test fixtures, and jigs to support high-volume production.
- Translate mechanical and process requirements into CAD models, engineering drawings, and detailed documentation.
- Participate in design reviews and provide feedback to optimize DFM/DFT aspects of new products.
- Partner closely with Hardware Engineering, Platform Design, CM partners, and Reliability Engineering teams.
- Select and specify manufacturing processes (CNC, injection molding, sheet metal, coatings) as applicable to designed tools.
- Drive tolerance stack-up analysis for complex mechanical assemblies.
- Interface with overseas CMs and vendors to enable tool release, prototype builds, and pilot production.
- Investigate and recommend new manufacturing technologies to improve quality and cost- effectiveness of tooling solutions.
- Create and manage BOMs, ECOs, and revision histories using Agile PLM and Windchill PDMLink.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-AM1
Vernon Hills, IL
Remote
ServiceNow Developer - Software Asset Management & Workday Integration
Length: 4-6 months contract
Location: Remote (USA - CST work hours)
We are seeking a highly skilled and motivated ServiceNow Developer with specialized experience in Software Asset Management (SAM) implementation and Workday integration. The ideal candidate possesses a keen understanding of ServiceNow platform capabilities, has hands-on experience with SAM implementation, and is adept at integrating Workday data and processes into ServiceNow.
ServiceNow Developer - Software Asset Management & Workday Integration Requirements:
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; or equivalent work experience.
- 3+ years of hands-on experience developing and administering ServiceNow, with proven expertise in SAM and Workday integrations.
- Demonstrated experience with the implementation and configuration of ServiceNow Software Asset Management (SAM) module.
- Strong working knowledge of Workday HCM and its API/web services for integration.
- Proficiency in JavaScript, Glide scripting, REST/SOAP APIs, and data transformation methods within ServiceNow.
- Experience with data migration, ETL processes, and third-party integration tools (e.g., MuleSoft, Dell Boomi, etc.) is desirable.
- Understanding of software licensing models, audit requirements, and compliance frameworks.
- Excellent analytical, problem-solving, and troubleshooting skills.
- Effective communication and interpersonal abilities to engage with technical and non-technical stakeholders.
- Familiarity with Agile methodologies and experience working within a Scrum or Kanban team.
- ServiceNow Certified System Administrator (CSA) and Software Asset Management (SAM) certifications preferred.
- Workday integration certification or equivalent experience is an asset.
ServiceNow Developer - Software Asset Management & Workday Integration Responsibilities:
- ServiceNow Development and Customization
- Design, develop, and implement solutions on the ServiceNow platform to support business needs, with a focus on Software Asset Management (SAM) and Workday integration.
- Customize ServiceNow applications, develop workflows, business rules, client scripts, UI policies, and data integrations.
- Collaborate with business analysts and stakeholders to gather and translate requirements into technical solutions.
- Maintain and enhance current ServiceNow functionality, ensuring performance, reliability, and scalability.
#LI-ES1
Ashburn, VA
On-Site
Senior Security Engineer –Fortinet SME
Join a dedicated lab team supporting one of the world’s largest telecom providers and its U.S. government customer as they adopt next generation Fortinet security platforms. You will design, build, and certify complex Fortinet architectures in a controlled environment before they are rolled into mission-critical production networks.
This opportunity is open to candidates local to Ashburn, VA, with the expectation of being on-site two days per week.
Senior Security Engineer requirements/qualification:
- Security Clearance: Active or obtainable U.S. Public Trust.
- 7+ years hands on with FortiGate, FortiManager, and FortiAnalyzer; deep expertise in routing, SD-WAN, SSL/IPSec VPN, UTM/NGFW policies, and multi-VDOM design.
- Proven experience architecting, configuring, and troubleshooting FortiGate HA clusters; skilled at diagnosing split brain and sync failure conditions.
- Practical knowledge of FortiWeb, FortiMail, FortiAuthenticator, FortiSandbox, and related solutions.
- Proficient in Python or Bash scripting
- Comfortable developing detailed test plans, executing complex upgrade/rollback scenarios, and analyzing results.
- Clear technical writing, diagramming (Visio / draw.io), and the ability to brief both engineers and executives.
Senior Security Engineer responsibility
- Create detailed test plans covering functional, performance, resiliency, and security use cases aligned to customer requirements and DISA STIG / NIST controls.
- Execute regression, upgrade, and rollback testing; simulate split brain, sync failure, and session handling scenarios in HA clusters.
- Author Method-of-Procedure (MOP) and Standard Operating Procedure (SOP) documents; peer-review with Operations to ensure smooth production deployment.
- Produce design certification reports and executive briefs summarizing findings, risk, and mitigation steps.
- Partner with planning, engineering, and customer security teams to refine requirements and translate them into lab objectives.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-JW3
Cheyenne, WY
On-Site
Platform Engineer (Onsite; Cheyenne, Wyoming)
We are seeking a skilled Platform Engineer to support and optimize our growing cloud environment. This role plays a key part in deploying, managing, and automating highly virtualized infrastructures across hybrid cloud platforms. You will collaborate with cross-functional teams, working hands-on with VMware, Kubernetes, and automation technologies to build scalable, resilient infrastructure solutions. This role requires the candidate to be onsite in Cheyenne, Wyoming
Platform Engineer Qualification:
Nice-to-Have Skills:
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-RA1
We are seeking a skilled Platform Engineer to support and optimize our growing cloud environment. This role plays a key part in deploying, managing, and automating highly virtualized infrastructures across hybrid cloud platforms. You will collaborate with cross-functional teams, working hands-on with VMware, Kubernetes, and automation technologies to build scalable, resilient infrastructure solutions. This role requires the candidate to be onsite in Cheyenne, Wyoming
Platform Engineer Qualification:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field – or equivalent combination of education and experience
- 3–5 years of hands-on experience with virtualization technologies including VMware ESXi, vSphere, or OpenStack
- Proven experience troubleshooting at the physical and first layer of virtualization
- Strong understanding of Kubernetes and experience troubleshooting clusters
- 2+ years of experience with automation tools such as Ansible, Terraform, GitLab, Jenkins, or similar
- Proficiency in scripting with Python, Bash, or PowerShell to support automation and operations
Nice-to-Have Skills:
- Familiarity with VMware Cloud (VMC) on AWS and hybrid cloud architecture
- Understanding of Software-Defined Networking (SDN) and Virtual Network Functions (VNF)
- Experience with monitoring and logging solutions like Prometheus, FluentBit, or the ELK Stack
- Deploy, configure, and manage highly virtualized environments using VMware ESXi, vSphere, OpenStack, and Wind River
- Assist in the design and implementation of scalable, fault-tolerant virtual infrastructure across multiple data centers
- Support the development and maintenance of virtualization frameworks, optimizing resource allocation, performance, and capacity planning
- Troubleshooting of physical and first layer of virtualization
- Develop and enhance automation for provisioning, monitoring, and managing virtual infrastructure using Ansible, Terraform, and Jenkins
- Support zero-touch provisioning (ZTP) and automated recovery processes to ensure high availability
- Identify and implement optimizations to improve performance while reducing operational overhead
- Work cross-functionally with cloud, networking, and software teams to ensure seamless platform integration
- Provide guidance on best practices for virtualization and automation
- Participate in knowledge-sharing activities, mentoring junior engineers, and contributing to technical documentation
- Monitor and troubleshoot virtual environments to proactively address performance bottlenecks and system failures
- Assist in backup, disaster recovery, and failover strategies to enhance system resilience
- Implement automated responses to incidents to minimize manual intervention
- Contribute to defining and maintaining best practices for virtualization and automation processes
- Maintain detailed documentation of infrastructure configurations and procedures
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-RA1
Vernon Hills, IL
Remote
Service Desk Tech (2nd Shift)
Length: 12 months
Location: Remote (2nd Shift: 2:30pm - 11:30pm CST)
Service Desk Tech (2nd Shift) Requirements:
Service Desk Tech (2nd Shift) Responsibilities:
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-ES1
Length: 12 months
Location: Remote (2nd Shift: 2:30pm - 11:30pm CST)
Service Desk Tech (2nd Shift) Requirements:
- Experience working level 2 service desk/support
- Certificate renewals, MFA troubleshooting, windows 11 upgrade issues, Outlook profile rebuilds
- Remote / Phone troubleshooting: One call resolution troubleshooting
- Office 365/M365 troubleshooting experience
- Windows 11 troubleshooting experience
- ServiceNow ticketing experience is preferred
- Soft skills – able to work independently, self-starter, multi-tasker
Service Desk Tech (2nd Shift) Responsibilities:
- Facilitate the business' needs for ongoing technical support.
- Follow all guidelines and operational procedures.
- Respond to requests and incidents for technical support within agreed upon response times.
- Follow all team guidelines and operational procedures, identify gaps in our knowledge base
- Provide Tier II technical support for company hardware and software, including.
- Complete and close incidents and services requests within agreed response times.
- Consistent user engagement/follow-up -Keep coworkers informed of the status of their tickets.
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-ES1