Chatbot Technology Provides Omnichannel Support

The Challenge

Our client needed cutting-edge Artificially Intelligent (AI) chatbots to revolutionize customer engagement for 90,000 employees globally.

TSG’s Impact

Automated E-Commerce Support, Improved HR Assistance for 90,000 Employees, Global Expansion of AI Solutions

Objectives

A large technology company aimed to transform its retail customer service with an AI-powered omnichannel chatbot and simultaneously improve HR support for its employees. With over 90,000 employees and a growing global presence, the company needed AI solutions to provide seamless user experiences both internally and externally.

Solution

The Select Group (TSG) leveraged cutting-edge AI and Natural Language Processing (NLP) to build high-functioning chatbots for customer service and HR support. By utilizing decision tree modeling and conversational engineering, TSG ensured the delivery of robust, scalable solutions, which were successfully expanded to new regions and languages.

Benefits

Enhanced Customer Experience

TSG helped the client provide faster, smarter customer support through an omnichannel AI chatbot.

Elevated HR Support

TSG’s internal chatbot gave 90,000 employees immediate access to HR information and assistance.

Scalable AI

TSG’s chatbots were scalable and easily expanded to other regions and languages.

Cost-Effective Operations

Automation of e-commerce and HR functions reduced operational costs for the client.