Find Your Next Role

SR. AUTOMATION CONTROLS ENGINEER | NEWARK, CA
We are seeking a Sr. Automation Controls Engineer to lead the upgrade of approximately 87 PC-based systems from Windows 7/10 to Windows 11 IoT LTSC across two sites. This role centers on software compatibility, system validation, and ensuring all machine-level applications operate correctly after migration. Work is performed on-site in Newark, CA, with system implementation at the Lodi, CA manufacturing facility.

SR. AUTOMATION CONTROLS ENGINEER REQUIREMENTS

• Bachelor’s degree in Engineering or related field and 7+ years of automation or controls experience.
• In-depth knowledge of PLC programming and development using Rockwell RSLogix 5000.
• Expertise in HMIs using FactoryTalk View ME (Revs 7–14).
• Hands-on experience with Cognex Designer Vision-Pro, including deep and edge learning tools.
• Experience with high-speed medical manufacturing equipment, motion control, servo systems, pneumatics, and robotics.

Bonus Skills

• Demonstrated experience executing IQ/OQ in FDA-regulated or GMP environments.
• Familiarity with SPEL+, Epson programming, and related automation tools.

SR. AUTOMATION CONTROLS ENGINEER RESPONSIBILITIES

• Upgrade PC-based systems from Windows 7/10 to Windows 11 IoT LTSC across multiple OS revisions.
• Validate and document functionality of all applications post-upgrade, including Rockwell FactoryTalk View ME, Cognex Designer Vision-Pro, SPEL+, Epson programming, and data acquisition systems.
• Perform detailed testing at the Newark site, including screen-by-screen checks and device connections.
• Ensure databases, interfaces, and automated processes remain functional and compliant after upgrade.
• Deploy upgraded systems in a manufacturing environment.
• Execute Installational and Operational Qualification (IQ/OQ) protocols in alignment with FDA and GMP requirements.

Sr. Project Manager 
Contract Length: 12 months + extensions 
Location: Austin, TX (Hybrid - 3x per week on-site; 2 days remote)

Note: We are unable to provide sponsorship or work c2c for this opportunity

Sr. Project Manager Requirements: 

• Minimum of 5-7 years as a project manager. (developing strategy/roadmap with senior leaders, creating business cases, defining scope/requirements, IT project delivery)
• Experience with SAP implementation / migration / upgrade projects
• Experience working cross functionally in a large, complex organization (experience working with IT, Engineering, and Testing teams).
• Experience with Change Management/Organizational Readiness (i.e., making sure documentation for a call center is up to date. Understanding the relationship between people, processes, systems and performance measurement. How can they help the business get ready for a change that needs to be deployed?) 
• Experience driving projects on a global scale.
• Demonstrated ability to influence at all levels of the organization, whether with a peer or via a discussion with senior leadership.

Sr. Project Manager Responsibilities: 

• Understand and articulate the business and technical implications of decisions that are being made by their project teams
• manage senior stakeholder relationships to ensure successful project delivery 
• Define timeline, get into the requirements, host workshops, close out items, etc. 
• Work cross functionally with teams (Engineering, Technical, and Testing teams). 

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-ES1

PROJECT MANAGER / BUSINESS ANALYST | STAMFORD, CT (HYBRID)
The Select Group is looking for a talented PM/BA to join one of our top communication partners. This person will provide structured coordination, high level documentation, and support for projects that require both project management and business analysis focus. The role supports the Customer Operations transformation roadmap, ensuring consistency in tracking and high-level requirements documentation. This role will be fully onsite for the first 30 days during ramp/training before switching to a 4/1 hybrid schedule

PM / BA REQUIREMENTS 

• 3–5 years of experience in project coordination, business analysis, or project support roles.
• Experience supporting documentation of high-level business requirements or process improvements.
• Collaborative team player who communicates effectively
• Ensures accuracy and consistency in all work
• Able to take ownership of the work and provide detailed explanations on the output
• Must be proficient in Microsoft suite especially Excel, PowerPoint, and Word
• Active listener, highly organized, with the ability to capture detailed notes
• Intellectual curiosity, critical thinker, and able to approach problems logically rather than relying on established rules and proactive in finding a solution
• Open to constructive feedback and able to apply it effectively to improve performance
• Must be able to adjust to changing demands, flexible, and remain effective when faced with shifting timelines

 
 PM / BA RESPONSIBILITIES

• Maintaining and managing the project issue log, including tracking, escalation, and resolution of open items.
• Collaborating with stakeholders to confirm understanding of high-level business requirements and translating them into high-level documentation for follow-up actions. (including workflows/ process flows/ other visuals)
• Documenting meeting notes, action items, and distributing summaries to stakeholders.
• Supporting working group sessions by capturing high level requirements, key dependencies, and follow-ups
• Tracking progress against key milestones and deliverables, ensuring alignment across workstreams.
• Supporting preparation of status decks, trackers, and reports for leadership review.

Customer Experience Analyst (Stamford, CT)

We’re looking for a collaborative, detail-oriented individual to listen to customer calls, identify pain points, and clearly document what your findings and insights. Your work will help improve both customer and agent experiences and support teams training AI tools.

Candidates must be local to Stamford, CT or able to commute 5 days onsite. 

Must-Have Qualifications

• 3–5 years of experience in customer service, customer success, retention, or call-center-related roles

• Strong communication skills, both written and verbal

• Excellent attention to detail with strong note-taking and documentation habits

• Ability to listen actively and capture key information accurately

• Proficiency with Microsoft Excel, PowerPoint, and Word

• Ability to work well in a team and communicate findings clearly

• Organized, reliable, and able to manage changing priorities or timelines

• Curious, analytical thinker who can spot patterns and use logic to solve problems

• Open to feedback and committed to continuous improvement

Nice-to-Have Skills

• Experience in the telecommunications industry.
• 1+ years of experience creating data visualizations in Excel.
• Familiarity with Large Language Models (LLMs) or machine learning concepts.

Key Responsibilities

• Listen to recorded customer calls and capture important details (about 80% of the role)

• Identify customer pain points, trends, and opportunities to improve the experience

• Organize call data and maintain accuracy trackers to monitor AI model performance

• Document findings clearly through summaries, reports, or simple Excel/PowerPoint visuals

• Spot patterns in customer conversations and flag issues that need attention

• Work closely with cross-functional teams, including analysts and AI specialists, and developers

• Share insights in a clear, concise way that helps drive improvements

• Support a team culture based on communication, accountability, and continuous learning

Approximate breakdown:

• 80%: Listening to and analyzing customer interactions, documenting key patterns.
• 20%: Collaboration and communication with cross-functional teams.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-KG1

Product Operations Manager

Location: Remote (Austin, TX preferred)
Type: 12+ Month Contract (W2 Only)
Employment Type: W2 Only (No C2C or sponsorship)
 

Overview

We’re seeking a Product Operations Manager with strong analytical depth to evaluate and optimize the suite of applications that power a large-scale Retail Contact Center (RCC). This person will dig into the data behind how tools perform, assess their productivity impact, validate user behavior, and recommend improvements that enhance speed, quality, and automation across the organization.

This role sits at the intersection of product, analytics, and operations — ideal for someone who thrives on turning complex datasets into actionable product insights.

Key Responsibilities

• Analyze performance of all applications and platforms used by the Retail Contact Center.
• Validate SQL queries, user activity, and operational metrics to ensure data accuracy.
• Conduct deep-dive analytics to quantify the value and ROI of new product features.
• Evaluate existing systems for productivity impact and identify opportunities for optimization, automation, and improved user experience.
• Perform A/B testing, causal inference analysis, and performance benchmarking.
• Compare human vs. AI outputs using accuracy metrics, confusion matrices, and quality evaluation frameworks.
• Interview Product Managers and operational stakeholders to understand workflows and pain points.
• Create data-driven recommendations and present findings to senior leadership.
• Partner with cross-functional teams across product, engineering, data, and contact center operations.

Required Skills & Experience

• 6–10 years of experience in analytics, product operations, or data-driven process improvement.
• Expert-level SQL (Snowflake preferred).
• Strong experience with data visualization tools (Tableau preferred; Power BI acceptable).
• Hands-on experience with A/B testing, causal inference, and performance benchmarking.
• Familiarity with:
• Contact Center workflows
• CRM/ticketing tools
• LLM-driven automation systems

• Strong understanding of:
• Accuracy metrics
• Confusion matrices
• Evaluating human vs. AI output

  
  Nice to Have

  • Python
  • Background in eCommerce, customer service, automation, or LLM/AI-enabled platforms

  
  What Success Looks Like

  • You quickly assess and understand the end-to-end application ecosystem supporting RCC operations.
  • You develop clear, data-backed insights into tool performance and user behavior.
  • You influence product decisions by quantifying the impact and value of features.
  • Your findings directly improve system efficiency, automation, and user experience.

TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-AL3

PROJECT COORDINATOR – LONGWOOD, FL.
The Select Group is seeking a professional and outgoing Project Coordinator to support high-volume, business-facing project efforts across multiple departments for one of our top clients in the Insurance space. The ideal candidate is polished in communication, highly organized, and experienced managing multiple projects simultaneously, including scheduling, tracking, and reporting. This person will partner across internal teams and with external vendors, leveraging strong Excel, Smartsheet, and Microsoft 365/Azure (Cloud environment) experience to keep enterprise workstreams on track. This is an onsite role local to Longwood, FL.

PROJECT COORDINATOR QUALIFICATIONS:

• 3–5 years of experience in Project Coordination/Administration
• Coordinating activities for projects that span multiple departments
• Managing complex schedules and keeping cross-functional efforts on track
• Managing multiple projects and meetings simultaneously

• Experience coordinating IT Infrastructure projects (e.g., servers, networks, workstations)
• Proficiency in Microsoft Excel (including Pivot Tables and formulas)
• Advanced experience with Smartsheet (building trackers, reporting, managing tasks)
• Demonstrated ability to:
• Keep leadership up to date across multiple concurrent workstreams
• Interface effectively with technical teams, engineers, and stakeholders
• Problem-solve, proactively identify roadblocks, and propose resource or scheduling solutions
• Strong verbal and written communication skills
• Collaborative, organized, and proactive mindset
   

DAY TO DAY RESPONSIBILITIES:

• Work on the IT Team supporting projects across the enterprise, including departments outside of IT
• Coordinate internal operational projects involving Azure, Microsoft 365, infrastructure changes, or new tooling implementations
• Serve as a liaison between technical staff and business stakeholders
• Partner with communications teams to inform and prepare impacted users
• Track and report on key enterprise projects and escalate risk when needed
• Ensure timely execution by monitoring team deliverables, identifying gaps, and facilitating solutions
• Support Program Managers and PMO teams in a fast-paced, high-visibility environment
• Prepare weekly reports for leadership and present updates in status meetings
• Support vendor coordination and interdepartmental scheduling needs
• Contribute to resource allocation reviews and proactively challenge timelines or dependencies where needed
• Execute ad hoc project coordination tasks assigned