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BACKGROUND

Expanding digital access to improve the member experience

A national healthcare insurance provider was working to enhance how members accessed and managed their coverage. With millions of users relying on its services, the organization needed a more modern, accessible digital experience that could simplify complex insurance interactions while maintaining security and compliance. 

3M+ members supported

iOS and Android applications delivered on schedule

THE OPPORTUNITY

The organization had an opportunity to improve member engagement by creating a more accessible, mobile-first experience for managing healthcare services. 

THE CHALLENGE

The organization needed to launch a secure, user-friendly mobile application on an accelerated timeline while meeting strict compliance and data security requirements. 

THE CHALLENGE

Balancing usability, compliance, and speed to market

The provider needed to transform its digital experience to meet rising member expectations for accessibility and ease of use. Existing processes were complex and not optimized for mobile interaction, limiting how effectively members could engage with their healthcare information.

At the same time, the application needed to meet strict healthcare compliance standards and protect sensitive data. Delivering a seamless, intuitive experience while maintaining security and accelerating time to market created a tightly constrained execution environment.

THE SOLUTION

Building a secure, scalable mobile platform through agile delivery

TSG developed hybrid iOS and Android applications using Cordova, creating a unified mobile platform that combined usability with strong security controls.

Using an agile sprint methodology, the team delivered iterative improvements while integrating key insurance functions, including member tools and privacy features. Security capabilities such as biometric authentication were embedded to strengthen data protection and user trust.

This approach enabled the organization to launch a secure, fully functional mobile solution on time while supporting long-term digital transformation goals.

a group of young professionals laughing (43)
THE OUTCOMES

Improving access, usability, and digital engagement at scale

Expanded accessibility
Enabled more than 3 million members to access insurance resources anytime, anywhere
Stronger data security
Implemented features such as fingerprint authentication to enhance protection and user trust
Improved user experience
Delivered tools like cost estimators, provider search, and digital ID access to simplify member interactions  
Accelerated digital adoption
Supported the shift to a more modern, mobile-first service model 

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