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BACKGROUND

The grid resilience imperative

One of the largest U.S. energy delivery companies, serving over 7M customers across eight states. With electric and natural gas operations, competitive energy services in nearly 40 states, and a mission to deliver reliable, safe, and sustainable energy, the client is heavily focused on grid modernization, resiliency, and the transition to a cleaner future.
 
~3.7 customers
~10K employees
THE CHALLENGE

Projects outpacing capacity

The utility faced an influx of transmission and distribution projects tied to grid resiliency, modernization, and regulatory mandates. With no dedicated internal PMO, projects were piling up without consistent processes, workforce stability, or the ability to flex as demand surged.

 

THE SOLUTION

A PMO model that expands with grid demands

 
TSG stood up a scalable PMO framework designed for flexibility and repeatability. The model was structured to adapt
seamlessly as demand shifted, enabling consistent governance and delivery discipline across capital electric portfolios. Within weeks, a full team was mobilized and embedded to operationalize the model and drive portfolio execution.

 
Inside the transformation engine:
 
  • Capital project management for transmission, distribution, substations, and underground portfolios

  • Structured PMO governance and adaptive planning to
    reduce risk and enhance grid resilience
  • Ongoing reporting and validation framework
  • Cost analysis and forecasting with weekly reporting for large capital programs
  • Project scheduling discipline with accurate updates and tools for complex portfolios
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THE OUTCOMES

Establishing a model for continuous enterprise transformation

TSG created a repeatable PMO framework recognized across the organization as the standard for managing large-scale, high-impact programs. 

commercial readiness (32)

Stabilized delivery with disciplined practices

Introduced program management
frameworks, scheduling rigor, and cost controls to improve trust.

commercial readiness (33)

Scaled organizational capacity with hyper-focused expertise

Expanded PMO capabilities to support a diverse team operating across every major portfolio.

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Established a model for transformation

PMO became a company-wide
success story, setting the standard for
how to deliver complex projects.

Ready to learn more? Contact us today.