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BACKGROUND

Improving efficiency across complex utility operations

A major California utility was working to improve operational efficiency while advancing key transformation initiatives. As new workforce management tools and systems like Oracle Unifier were introduced, the organization needed to ensure teams were aligned, prepared, and able to adopt new ways of working without slowing progress. 

THE OPPORTUNITY

The organization had an opportunity to improve efficiency and consistency by aligning workforce processes and integrating new digital tools across the business. 

THE CHALLENGE

The organization needed to overcome resistance to change and fragmented processes that were delaying project delivery and limiting adoption. 

THE CHALLENGE

Overcoming resistance and fragmentation to move initiatives forward

The utility was experiencing delays across critical projects due to inconsistent processes and limited stakeholder alignment. Teams were working in silos, making it difficult to scale new initiatives or maintain consistency across programs.

Introducing new systems, including a workforce management tool and Oracle Unifier, added another layer of complexity. Without a structured approach to change, adoption risk increased, and progress continued to stall. The organization needed a way to align people, processes, and technology to support more efficient execution.

THE SOLUTION

Building a structured approach to change and system adoption

TSG provided end-to-end Organizational Change Management (OCM) support to guide the rollout of new tools and processes. The team developed targeted communication strategies, training programs, and documentation to prepare stakeholders and support adoption.

TSG also led the integration of Oracle Unifier, ensuring alignment between system capabilities and business processes. By establishing a Change Management framework and supporting the development of a Center of Excellence, TSG helped create a more consistent and scalable approach to transformation.

This approach connected people, processes, and technology to support smoother transitions and more effective execution.

 

 

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THE OUTCOMES

Improving delivery while enabling more consistent adoption

Improved efficiency
Strengthened project delivery timelines and reduced operational inefficiencies 
More consistent change adoption
Enabled smoother transitions through structured change management practices 
Greater adaptability
Positioned teams to more effectively adapt to future changes and initiatives 
Stronger operational foundation
Established processes and frameworks to support ongoing operational consistency and improvement 

Ready to learn more? Contact us today.