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BACKGROUND

Integrating critical healthcare systems during a high-stakes acquisition

A major North Carolina healthcare system was rapidly expanding through acquisition, creating an urgent need to integrate a newly acquired facility into its existing technology ecosystem. With a fixed Epic go-live deadline and no room for disruption, the organization needed experienced support to deploy new systems while protecting patient care and maintaining operational continuity. 

THE OPPORTUNITY

Support a successful healthcare acquisition by delivering a seamless Epic implementation that enabled clinicians to begin serving patients without disruption. 

THE CHALLENGE

Execute a complex Epic go-live across new infrastructure, devices, and desktop environments while meeting an accelerated timeline and maintaining uninterrupted healthcare operations. 

THE CHALLENGE

Integrating a new healthcare facility without disrupting patient care

Healthcare acquisitions leave little margin for error. Every workstation, device, application, and workflow must be ready before clinicians begin treating patients.

To meet an aggressive go-live schedule, the client needed expert support implementing Epic systems, configuring desktop environments, validating technology compatibility, and ensuring every critical component functioned seamlessly on day one. Any delays or technical issues could impact both healthcare providers and patients, making stability, security, and execution essential throughout the transition.

 

THE SOLUTION

Delivering a seamless Epic go-live through disciplined execution

TSG provided end-to-end implementation support across the Epic Go-Live lifecycle, including Technical Dress Rehearsal, deployment, and post-go-live services.

The team managed the installation, configuration, and validation of hardware and software across the new facility, ensuring compatibility with Epic and Windows 10 environments. Through structured planning, close collaboration, and rapid issue resolution, TSG helped the client complete the integration on schedule while minimizing disruption to clinical and operational teams.

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THE OUTCOMES

Enabling a successful healthcare transition with confidence

Seamless healthcare integration
Successfully integrated workflows, equipment, and software across the new healthcare facility. 
Improved operational efficiency
Minimized disruptions during implementation while improving overall system functionality. 
Enhanced security
Implemented robust security protocols that protected patient data throughout the integration. 
Ongoing post-go-live support
Provided continued troubleshooting and technical support to reduce downtime and keep healthcare teams productive after launch. 

Ready to learn more? Contact us today.