UX Writer

Project Details: UX writing pod has a portfolio of products that each team member is responsible for, and there are always additions/build outs on these products that need additional writing. Part of a team of 6 writers under the senior manager, working collaboratively in a team that is creative, unified, communicative, etc.. Partners with product owners and designers and has buy in from top leadership.

Must Have Skills:

• 3-5 years of experience in content strategy/design, UX and/or copywriting
  • Previous role in UX writing specifically (could be a bootcamp or even a short-term role)
• An impressive portfolio showcasing UX copywriting and content strategy work
  • Free of any errors on portfolio and resume
• Experience working in Figma or similar design tools
• Experience working in Jira or similar project management tools
• Microsoft Word, Excel, and Google Docs

Additional Skills:

• Excellent attention to detail particularly in terms of style guidelines and grammar
• An affinity towards collaborating with cross-functional partners and teams
• Highly organized, independent, and comfortable working in a fast-paced environment
• Passion for writing, storytelling and influencing the customer experience
• Highly detail-oriented
• A conceptual thinker who loves to be a part of a team and collaborate

Nice to Have Skills:

• Experience in e-commerce, direct-to-consumer, financial services, or SaaS a plus

Day to day responsibilities:

• Create impactful copy across all customer touchpoints, including in-product user experiences, email and push communications, marketing campaigns, landing pages, customer support and more
• Internalize our voice and tone guide to inform how your copy integrates within the UX and visual design
• Work with UX product designers, product managers, CRM program managers, and other cross-functional roles to drive consistent content strategy throughout the customer experience
• Be invested in creating performance-driven copy with a desire to understand the data behind that performance and iterate based on data-driven insights
• Leverage data to optimize and create the most compelling customer comms. Package this with listening and insights and share them across cross functional teams
• Work collaboratively with Product, Brand, Design, Marketing, Legal, Risk, Compliance, and Customer Service teams to communicate trends and key findings
• Focus on creating language that removes the stress of finances and excites potential new members
• Exercise your passion for writing to inform, educate, and drive action