Sr UX Researcher

UX RESEARCHER – HYBRID (TORONTO, ON)

The Select Group is working with a top 5 bank in Canada on a UX Researcher opportunity! If you have experience working with focus groups, sending out surveys, doing user interviews, and performing qualitative research, this could be the role for you! Please review the details below and apply today.

DETAILS:

Embedded with the Join and Grow portfolio, this person will be working on things highly visible to the bank’s customers such as their website and its products/services.

REQUIREMENTS:

• 5+ years UX Research experience (private sector preferred).
• Ability to conduct and moderate in person and MS Teams meetings to gather information.
• Ability to use a wide variety of research methodologies (not just usability testing).
• Strong analysis experience with the ability to share that information with others.

RESPONSIBILITIES:

• Conduct the end-to-end research process, strategically applying a range of qualitative methods to help guide and inform the experience design of BMO digital products & services:
• Planning: Create research plans that guide the cross-functional business in gathering new knowledge; ensuring timely research delivery of insights.
• Recruitment: Recruit a representative sample of research participants via internal and external pipelines.
• Method Execution: Select and apply various qualitative research methods (e.g. interviews, contextual inquiry, co-creation, usability testing)
• Analysis & Synthesis: Analyze internal and external data sets, making sense of the data to uncover actionable insights and recommendations for the business
• Share: Generate and share a compelling narrative of what was discovered, highlighting key recommendations to stakeholders and digital teams
• Independently balance and execute research studies across your business group/focus area.
• Cross-functionally partner with internal and external stakeholders across Design, Product, Content Strategy, Digital Strategy, Technology, and Business.
• Work closely with your Sr. Manager in planning a research roadmap for your respective focus area, intaking and prioritizing new requests as they arise.
• Stay closely connected with your extended UXR Wealth portfolio team members, ensuring we’re continuously threading knowledge and learnings together across products
• Alongside our broader UX Research team, contribute to and support in continually evolving best practices around the research craft and focused specializations.

ADDITIONAL DETAILS:

Duration: 1-year contract (open to extend)

Location: 33 Dundas St W, Toronto, Ontario M5J2S2 (1-2 days per week on-site)