June 26, 2020
The select group is looking for a service desk candidate for one of our clients sitting in Raleigh NC. The ideal candidate will have IT support experience or previous education in an IT field.
SERVICE DESK REQUIREMENTS
1.) Experience work with clients/customers remotely and providing some sort of phone support
2.) Ability to manage expectations effectively and have communication integrity
3.)Experience in a Support role where you were taking and managing tickets out of a queue
4.) Education in the IT/Technology or relevant degree (Associates or Bachelor)
SERVICE DESK RESPONSIBILITIES
1.) Average 20-25 calls as a team per day
2.)Respond to escalation from the IT coordinator to help bring tickets to a resolution
3.)Assist internal customers with any of the following: ordering hardware, help with break/fix, tracking outage alerts, communication center for roll outs, assisting in any company wide technology roll outs, etc.
4.) Responsible for being apart of the On-Call Rotation
About The Select Group:
We are TSG – a fast-growing technical services firm serving the U.S. and Canada. We open doors to diversified prospective employers who respect and value your ambitions, your pursuit of a meaningful career, and your particular skill-set. We offer interview guidance, an impressive referral program, and partner with you to find work that drives you. Learn more about us in our company overview video, or visit us at http://www.selectgroup.com. Sign up to receive weekly job alerts in your inbox by joining the TSG Talent Network.
We have the privilege of impacting lives, so let us impact yours.
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
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