Senior Applications Administrator – TSG Corporate – Remote

Senior Applications Administrator – TSG Corporate – Remote

Who we are
The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

What makes us different
Our superpower is in the strength of our connections. We take a consultative approach with our clients, developing award-winning relationships inside Fortune 500 companies. Account Managers at The Select Group become an extension of their clients’ teams, equipped with technical knowledge that help businesses achieve strategic goals while overcoming their organizational challenges.

Love where you work
You’ll have the opportunity to join a tight-knit, fast-growing company that’s making a tremendous impact across industries such as communications, healthcare, technology, utilities, and more.

The way we see it, you must grow people to grow companies. That’s why we make personal and professional development a priority at TSG. You’ll have access to:
* professional coaching
* world-class training
* programs targeted at developing your whole self, including wellness, mental health, and education assistance.
* a day off for your birthday, an annual company-wide mental health day, and a floating holiday to celebrate a diversity and inclusion holiday of your choice

But we’ve got the usual company perks, as well, including a matching 401K plan, employer paid life insurance and long-term disability, all-expense paid annual President’s Club trip, competitive salary and no-cap commission, opportunity to earn company shares, 12-weeks paid maternity leave and partially paid parental leave, and any equipment and software that you need to do your job

The Role:
The Senior Applications Administrator will be primarily focused on our Bullhorn ecosystem but will also support other applications as needed. The Bullhorn ecosystem is a business-critical application, and we are seeking a highly motivated subject matter expert to lead us to the next level of overall ecosystem performance.

The Senior Applications Administrator will be responsible for the design, evolution, configuration, and day-to-day maintenance of the Bullhorn application and integrated applications. You will work with business leaders to define requirements, identify inefficiencies and performance gaps within the application and implement solutions. You will also be responsible for managing day-to-day technical issues within the systems to resolution and identifying and resolving root-causes.

How you’ll make an impact:

Our corporate IT organization is essential to our growth and success. The ideal candidate will have a strong understanding of industry practices, the front-end user interface and back-end database structure of Bullhorn, and experience with the major Bullhorn integrated applications. A team-orientation and customer-service approach are also important to success.

Responsibilities:

• Working with leadership on the overall ecosystem roadmap, identifying and delivering process improvements and optimizing application functionality for various teams within the organization including leading business process meetings to understand requirements and recommend solutions using the most efficient technology stack
• Translating functional requirements into technical requirements and vice versa working directly with third party teams to formulate and define implementation scope and objectives and manage implementations to timely completion, proactively keeping stakeholders informed of status
• Helping with change management and supporting training efforts for newly implemented features and functionality, acting as the key technical resource for users
• Engaging in industry/organization roundtables and attending events to identify solutions that will further enhance the effectiveness of the Bullhorn ecosystem
• Overseeing data accuracy and compliance, engaging with leadership on data quality issues and resolution
• Managing ongoing configuration and maintenance of our three Bullhorn instances Sales/Delivery, Talent Acquisition, Sales /Delivery NPE and related integrations and APIs
• Managing application support tickets to resolution through Bullhorn Technical Support or our third-party developer (for issues related to customizations), maintaining SLAs and user satisfaction. Meet with users and source issues when necessary. Identify address root-causes to prevent reoccurring tickets where possible
• Maintaining thorough and complete documentation regarding the design and configuration of the system and integrations with other applications as well as SOPs.
• Preparing status updates and other ad-hoc reporting at the request of the leadership.

Requirements:

• In depth knowledge of the Bullhorn ecosystem
• Bullhorn CRM/ATS experience or similar
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or bachelor’s degree with experience in Staffing/Managed Solutions company Operations.
• Minimum GPA of 3.5
• Minimum 5 years of experience working in Applications Analyst or Management function or responsibility of key applications within a Staffing/Managed Solutions company
• Flexible, team-oriented and with a “customer service” mindset – we are a fast growth, high change environment and being adaptable, personable and willing to help is key to success
• Strong collaboration and interpersonal skills; the ability to work well with people from different disciplines with varying degrees of technical experience; competence in clear concise and tactful communication with senior executive management, clients, peers, and team members.
• Excellent staffing and managed solutions industry knowledge including business processes, KPIs and success factors
• Proactive project management skills, able to manage actions, timelines and communications from kick-off through completion
• Strong functional Quality Assurance skills
• Ability to solve complex technical problems related to application and/or configuration with actionable solutions
• Proven ability to perform effectively in a fast-paced, high-growth, rapidly changing environment and cope under pressure and prioritize work accordingly
• Nice to have – experience with the following applications
• OnBoarding365
• HereFish / Bullhorn Automations
• BullhornOne (implementing in 2022/2023)
• Reporting / Canvas (i.e. Cognos 10)

Diversity, Equity & Inclusion at The Select Group
TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer
The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/”

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