Security Network Operations Specialist

Must Haves:

• Active Top Secret Clearance
• Is a technical expert in Security with broad knowledge across the technology. Reads technical documentation, functional specs, RFCs.
  • Security- ISE, Firewalls both ASA and Firepower
• Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 3-6 years related experience.
• Shares information and communicates clearly with site and/or regional team members to improve team effectiveness.
• Has working knowledge of software programmability, automation, orchestration and/or virtualization.

Day to Day:

• Drives problem resolution for issues experienced in customer environments.
• Diagnoses, troubleshoots, and resolves incidents related to Cisco products, services, or solutions.
• Provides answers for products, services, or solutions questions.
• Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
• Assists in documenting and resolving technical problems found in products and solutions.
• Engages and drives appropriate resources for escalations
• Maintains accurate documentation in incident and knowledge management systems
• Ensures case management guidelines are followed
• Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests
• Frequently assists other Consulting Engineer’s (CE) and Global Delivery Partners with problem resolution.
• Submits effective escalations with Engineering teams.
• Recognizes and submits bugs with all required related information. Mentors others to file bugs.
• Builds and utilizes complex lab setups to duplicate and resolve problems.
• Produces and shares intellectual capital (including documentation and training) within technology and adjacent areas for internal audiences, Global Delivery Partners, and customers.
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contribute sin the development of digital intellectual capital (e.g., scripts, digital signatures).