Security Network Operations Specialist
Position
Security Network Operations Specialist
Job Location
Clarksburg, WV
Post Date
September 6, 2023
Employee Type
Contractor
Security Network Operations Specialist
Must Haves:
- Active Top Secret Clearance
- Is a technical expert in Security with broad knowledge across the technology. Reads technical documentation, functional specs, RFCs.
- Security- ISE, Firewalls both ASA and Firepower
- Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 3-6 years related experience.
- Shares information and communicates clearly with site and/or regional team members to improve team effectiveness.
- Has working knowledge of software programmability, automation, orchestration and/or virtualization.
Day to Day:
- Drives problem resolution for issues experienced in customer environments.
- Diagnoses, troubleshoots, and resolves incidents related to Cisco products, services, or solutions.
- Provides answers for products, services, or solutions questions.
- Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
- Assists in documenting and resolving technical problems found in products and solutions.
- Engages and drives appropriate resources for escalations
- Maintains accurate documentation in incident and knowledge management systems
- Ensures case management guidelines are followed
- Effectively communicates (verbal and written) with the customer and Cisco stakeholders on status and progress of service requests
- Frequently assists other Consulting Engineer’s (CE) and Global Delivery Partners with problem resolution.
- Submits effective escalations with Engineering teams.
- Recognizes and submits bugs with all required related information. Mentors others to file bugs.
- Builds and utilizes complex lab setups to duplicate and resolve problems.
- Produces and shares intellectual capital (including documentation and training) within technology and adjacent areas for internal audiences, Global Delivery Partners, and customers.
- Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contribute sin the development of digital intellectual capital (e.g., scripts, digital signatures).
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