Support Engineer

Support Engineer:
The Select Group is looking for a Support Engineer for one of their top telecommunication clients. This is going to be a long term contract, located in Charlotte, NC. You will be responsible for provide technical application support for one of their Ad Recording/Monitoring platforms called Live Edge.
 
Support Engineer Requirements:

• 0-1+ years of Technical/Application Support and Operation experience - Monitoring, Troubleshooting, and Problem-Solving 
• Call Center/Customer Service background 
• Strong technical acumen and eagerness to learn 
• Knowledge of Network Topology and TCP/IP, Network Operations tools, Windows, Linux Operating Systems, and other network operations

• Excellent communication, collaboration, and customer service skills
  Nice to Have:
  • App Dev experience/knowledge - specifically Java
     
  Support Engineer Responsibilities:
  • Perform proactive and reactive monitoring of all the fundamental tasks required for the day-to-day operations of Spectrum Reach
  • Monitor initial triage, escalation, and resolution of the linear insertion, digital insertion, processes, workflows, and apps
  • Manage the communications between the Advanced Monitoring Team and the Network Operations Center Fulfillment, Engineering, Field Tech Operations or any other affected group
  • Resolving network problems or faults and escalating such issues as necessary to appropriate parties
  • Monitoring traffic patterns to identify potential problem areas and taking corrective action to implement short term adjustments
  • Performing basic network operations and functions such as monitoring information on all sites and back haul, identifying deterioration of components, and dispatching/assisting field personnel with repairs
  • Providing timely and accurate reports for analysis for the Network Monitoring System