Exterro System Administrator
Job ID: 71259
Posted 4 days ago
Raleigh, NC
40 - 65/hr
Raleigh, NC
Contract
40 - 65/hr
Remote
Job Details
Job Title: Exterro System Administrator
Company: Banking
Start Date: ASAP
Interview Process: 2-3 rounds
Location: Remote, Raleigh preferred
Job Duration: 6 months with potential FTE conversion
Job Details:
We are seeking an experienced Exterro System Administrator to manage our Exterro platform. The ideal candidate will be responsible for the day-to-day administration, maintenance, and optimization of Exterro’s Legal Hold software suite.
Key Responsibilities:
System Administration:
- Manage the Exterro platform, including installation, configuration, and upgrades.
- Ensure system reliability, availability, and performance by performing routine maintenance and monitoring.
User Support and Training:
- Provide technical support to end-users, troubleshoot issues, and resolve incidents promptly.
- Train staff on the effective use of Exterro Legal Hold tools and features.
Process Optimization:
- Collaborate with legal, compliance, IT, and business teams to identify process improvements and implement solutions using Exterro tools.
- Customize workflows, reports, and dashboards to meet organizational needs.
Data Management:
- Manage data integration, backups, and migrations within the Exterro environment.
- Ensure data integrity, security, and compliance with relevant regulations (e.g., GDPR, CCPA).
Policy and Compliance:
- Maintain system documentation, including configurations, procedures, and policies.
- Ensure adherence to organizational and legal standards related to e-discovery, privacy, and compliance.
Collaboration:
- Act as the primary liaison between the IT department, Exterro vendor support, and other stakeholders.
- Participate in cross-functional projects involving the Exterro platform.
Qualifications:
Education:
- Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience).
Experience:
- Proven experience administering Exterro Legal Hold tools (including Employee Change Monitor as well as Exterro preservation and connection configuration).
- Familiarity with legal operations, e-discovery, or compliance processes.
Technical Skills:
- Proficiency in SQL, database management, and system integrations.
- Experience with Windows Server, Active Directory, and network troubleshooting.
- Knowledge of data security and privacy best practices.
Soft Skills:
- Excellent problem-solving, analytical, and organizational skills.
- Strong verbal and written communication skills.
- Ability to work independently and in a team-oriented environment.
Preferred Qualifications:
- Certifications in Exterro or related platforms.
- Knowledge of Exterro Legal Hold tools (including Employee Change Monitor as well as Exterro preservation and connection configuration).
- Experience in project management or IT service management (e.g., ITIL certification).
Preferred location is the Raleigh area, open to remote candidates
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-CN1
TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-CN1
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