Int. UX Researcher
Position
Int. UX Researcher
Job Location
Toronto, Ontario
Post Date
October 17, 2023
Employee Type
Contractor
Int. UX Researcher
About this role
We are on the search a Qualitative UX Researcher to join our UX Research team and help to drive human-centered experiences that are rooted in a strong understanding of our customer’s needs. Embedded within our Enterprise portfolio, you’ll have countless opportunities to collaborate with cross-functional partners and external vendors, in executing qualitative research that informs the experience design and future of BMO digital products and services.
As a Qualitative UX Researcher, you will:
• Conduct the end-to-end research process, strategically applying a range of qualitative methods to help guide and inform the experience design of BMO digital products & services:
• Planning: Create research plans that guide the cross-functional business in gathering new knowledge; ensuring timely research delivery of insights.
• Recruitment: Recruit a representative sample of research participants via internal and external pipelines.
• Method Execution: Select and apply various qualitative research methods (e.g. interviews, contextual inquiry, co-creation, usability testing)
• Analysis & Synthesis: Analyze internal and external data sets, making sense of the data to uncover actionable insights and recommendations for the business
• Share: Generate and share a compelling narrative of what was discovered, highlighting key recommendations to stakeholders and digital teams
• Independently balance and execute research studies across your business group/focus area.
• Cross-functionally partner with internal and external stakeholders across Design, Product, Content Strategy, Digital Strategy, Technology, and Business.
• Work closely with your Sr. Manager in planning a research roadmap for your respective focus area, intaking and prioritizing new requests as they arise.
• Stay closely connected with your extended UXR Wealth portfolio team members, ensuring we’re continuously threading knowledge and learnings together across products
• Alongside our broader UX Research team, contribute to and support in continually evolving best practices around the research craft and focused specializations.
Qualifications and Experience
• 3+ years of professional experience, working in a digital environment
• Strong expertise in applying qualitative methods, understanding the strengths and limitations of the craft
• Hands-on experience executing the end-to-end research process: gathering requirements, prioritizing, planning research, recruitment, gathering data, analyzing & summarizing results, and sharing findings
• High comfortability with various data set structures (large or small, structured or unstructured)
• Strong experience triangulating data types when conducting qualitative analyses
• A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo
• Action and execution oriented, with ability to bring an idea from plan to reality
• A love for data and asking questions, seeking answers, and working with others to solve complex challenges
Take the Next Step
If you are ready to take on the next step in your career and this seems like the perfect job for you, send us your updated resume.

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