Int. UX Researcher

About this role
We are on the search a Qualitative UX Researcher to join our UX Research team and help to drive human-centered experiences that are rooted in a strong understanding of our customer’s needs. Embedded within our Enterprise portfolio, you’ll have countless opportunities to collaborate with cross-functional partners and external vendors, in executing qualitative research that informs the experience design and future of BMO digital products and services.
As a Qualitative UX Researcher, you will:

• Conduct the end-to-end research process, strategically applying a range of qualitative methods to help guide and inform the experience design of BMO digital products & services:

• Planning: Create research plans that guide the cross-functional business in gathering new knowledge; ensuring timely research delivery of insights.

• Recruitment: Recruit a representative sample of research participants via internal and external pipelines.

• Method Execution: Select and apply various qualitative research methods (e.g. interviews, contextual inquiry, co-creation, usability testing)

• Analysis & Synthesis: Analyze internal and external data sets, making sense of the data to uncover actionable insights and recommendations for the business

• Share: Generate and share a compelling narrative of what was discovered, highlighting key recommendations to stakeholders and digital teams

• Independently balance and execute research studies across your business group/focus area.

• Cross-functionally partner with internal and external stakeholders across Design, Product, Content Strategy, Digital Strategy, Technology, and Business.

• Work closely with your Sr. Manager in planning a research roadmap for your respective focus area, intaking and prioritizing new requests as they arise.

• Stay closely connected with your extended UXR Wealth portfolio team members, ensuring we’re continuously threading knowledge and learnings together across products

• Alongside our broader UX Research team, contribute to and support in continually evolving best practices around the research craft and focused specializations.
Qualifications and Experience

• 3+ years of professional experience, working in a digital environment

• Strong expertise in applying qualitative methods, understanding the strengths and limitations of the craft

• Hands-on experience executing the end-to-end research process: gathering requirements, prioritizing, planning research, recruitment, gathering data, analyzing & summarizing results, and sharing findings

• High comfortability with various data set structures (large or small, structured or unstructured)

• Strong experience triangulating data types when conducting qualitative analyses

• A high level of curiosity, comfort with ambiguity and willingness to challenge the status quo

• Action and execution oriented, with ability to bring an idea from plan to reality

• A love for data and asking questions, seeking answers, and working with others to solve complex challenges
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