Help Desk Technician

HELP DESK TECHNICIAN- REMOTE (CST/EST)

The Select Group is looking for a Help Desk Technician to join the fastest growing insurance brokerage firm in their space. Our ideal candidate has excellent Windows 10, PC/Desktop troubleshooting, and excellent O365 support experience. This position is fully remote but you must be able to work from 8am-5pm EST. If you are looking to grow your career than this is the perfect opportunity for you, apply today!

HELP DESK TECHNICIAN REQUIREMENTS:

Windows 10 administrative experience

• Heavy acquisition flow by acquiring insurance agencies – so they have a lot of tickets to swap old company computer to new equipment
• Ensuring that no loss in documents or applications when migrating from old company computer to new company computer
• Installing hardware to computers
• i.e. printer and scanner installation

3+ years’ experience as a help desk T1 consultant

• Active Directory experience
• PW reset
• Onboarding and offboarding of user accounts
• Software used: Solarwinds & Ncentral
• Troubleshooting Microsoft Office Suite (all the above, plus some) – through online ticketing tool

O365 Enterprise experience

• Issuing of Microsoft licensing
• Everything from Exchange Plan 1 to Office 365 licensing
• Creating identities in M365
• Troubleshooting 365 applications & setting up 365 on employee computers

Soft skills

• Ideal candidate will be wearing multiple hats
• Not being siloed into a position

HELP DESK TECHNICIAN RESPONSIBILITIES

• Provide remote IT support (through phone and email)
• Troubleshoot any IT issues that arise
• Complete initial triage, and escalate if needed
• Supporting over 1,700+ users