Help Desk Technician (8-5 EST)
Position
Help Desk Technician (8-5 EST)
Job Location
Daytona Beach, FL
Post Date
May 10, 2023
Employee Type
Full-Time
Help Desk Technician (8-5 EST)
HELP DESK TECHNICIAN TIER 1- 100% REMOTE (8-5 pm EST shift)
The Select Group is looking for a Help Desk Technician to join the fastest growing insurance brokerage firm in their space; they started in November 2017 and are now over $200,000,000 in revenue. Our ideal candidate has excellent Windows 10 admin experience, PC/Desktop troubleshooting, and excellent O365 support experience. If you are looking to grow your career than this is the perfect opportunity for you, apply today!
HELP DESK TECHNICIAN TIER 1 REQUIREMENTS:
Windows 10 administrative experience
- Heavy acquisition flow by acquiring insurance agencies – so they have a lot of tickets to swap old company computer to new equipment
- Ensuring that no loss in documents or applications when migrating from old company computer to new company computer
- Installing hardware to computers
- i.e. printer and scanner installation
3+ years’ experience as a help desk T1 consultant
- Active Directory experience
- PW reset
- Onboarding and offboarding of user accounts
- Software used: Solarwinds & Ncentral
- Troubleshooting Microsoft Office Suite (all the above, plus some) – through online ticketing tool
O365 Enterprise experience
- Issuing of Microsoft licensing
- Everything from Exchange Plan 1 to Office 365 licensing
- Creating identities in M365
- Troubleshooting 365 applications
- Setting up 365 on employee computers
Soft skills
- Ideal candidate will be wearing multiple hats
- Not being siloed into a position
HELP DESK TECHNICIAN TIER 1 RESPONSIBILITIES
- Provide remote IT support (through phone and email)
- Troubleshoot any IT issues that arise
- Complete initial triage, and escalate if needed
- Supporting over 1,700+ users
Take the Next Step
If you are ready to take on the next step in your career and this seems like the perfect job for you, send us your updated resume.

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