Engagement Manager – HYBRID

Engagement Manager – Managed Solutions – HYBRID

The TSG Engagement Management team provides dedicated customer and consultant relationship support for multiple on-going projects.

Engagement manager for simultaneous, solutions-based service engagements. Responsible for monitoring project scope, schedule, deliverables, budget, quality, and resources. Manage day-to-day responsibilities of resources at client site to ensure alignment with customer expectations. Partner with internal teams to ensure service quality during and upon completion of an engagement. This is a HYBRID role, and will require travel into the clients Houston office 2-3x a week

Who we are

The Select Group excels in providing IT managed solutions, professional services, and project-based resources to some of today’s largest companies. We consider ourselves a family, headquartered in Raleigh, NC and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

What makes us different

Our superpower is in the strength of our connections. We take a consultative approach with our clients, developing award-winning relationships inside Fortune 500 companies. Account Managers at The Select Group become an extension of their clients’ teams, equipped with technical knowledge that help businesses achieve strategic goals while overcoming their organizational challenges.

Love where you work

You’ll have the opportunity to join a tight-knit, fast-growing company that’s making a tremendous impact across industries such as communications, healthcare, technology, utilities, and more.

The way we see it, you have to grow people to grow companies. That’s why we make personal and professional development a priority at TSG. You’ll have access to:

• professional coaching
• world-class training
• programs targeted at developing your whole self, including wellness, mental health, and education assistance.
• a day off for your birthday, an annual company-wide mental health day, and a floating holiday to celebrate a diversity and inclusion holiday of your choice

But we’ve got the usual company perks, as well, including a matching 401K plan, employer paid life insurance and long-term disability, 12-weeks paid maternity leave and partially paid parental leave, and any equipment and software that you need to do your job.

Responsibilities:

Service Delivery and Quality

• Serve as customer escalation point for issues/concerns regarding project status and service delivery; provide status reports to client management, as needed.
• Responsible for oversight of consultants during project engagement. Serve as project team resource manager accountable for daily activities of consultant and team. Responsible for ensuring team is trained on relevant project processes, tools, or methodologies.
• Resolve resource issues in a timely manner; provide coaching & management, escalate any performance concerns to management and human resources.

Project Management

• Monitor performance of the project via various reporting tools (e.g., identify areas of risk and concern, recommends solution and appropriate course of action, etc.). Conduct periodic project reviews to determine compliance with contractual obligations, delivery commitments, and client satisfaction.
• Responsible for transmitting information related to project scope changes (approved change orders, staffing changes, end date extensions, etc.)
• Translate engagement scope into work plans describing engagement tasks, timing, and responsibilities.
• Develop internal and external status reports utilizing established formats.
• Communicate updates and changes to the appropriate teams.

Key Skills:

• Self-starter or ability to take initiative
• Organized with keen attention to details
• Problem solving and critical thinking
• Effective verbal and written communication
• Deliver on multiple projects simultaneously
• Basic knowledge and use of Microsoft Suite (Excel, Powerpoint, Sharepoint)

Requirements:

• 2-5 years of project coordination/management or people management experience
• 6+ months of experience in a customer facing role
• 4-year degree at accredited College (or equivalent business experience)

​​​​​​​Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We’re building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we’re driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

For California Applicants, please visit the following website to view our CCPA Notice – https://www.selectgroup.com/ccpa-notice/

Connect with us

• See our culture in action on Instagram and LinkedIn.

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