Cloud Network Operations Specialist

CLOUD NETWORK OPERATIONS SPECIALIST NEEDED – CLARKSBURG, WV!

The Select Group’s client who is a Fortune 50 Industry leading Company is in search of a Cloud Network Operations Specialist.

This would be a hybrid remote role with travel to Clarksburg, WV (must be driving distance).

Having an Active Top Secret Clearance is required for this role.

CLOUD NETWORK OPERATIONS SPECIALIST RESPONSIBILITIES:

• Drives problem resolution for issues experienced in customer environments.
• Diagnoses, troubleshoots, and resolves incidents related to Cisco products, services, or solutions.
• Provides answers for products, services, or solutions questions.
• Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer.
• Assists in documenting and resolving technical problems found in products and solutions.
• Engages and drives appropriate resources for escalations
• Maintains accurate documentation in incident and knowledge management systems
• Ensures case management guidelines are followed
• Effectively communicates (verbal and written) with the customer and stakeholders on status and progress of service requests
• Submits effective escalations with Engineering teams.
• Recognizes and submits bugs with all required related information. Mentors others to file bugs.
• Builds and utilizes complex lab setups to duplicate and resolve problems.
• Produces and shares intellectual capital (including documentation and training) within technology and adjacent areas for internal audiences, Global Delivery Partners, and customers.
• Leverages software skills and tools to configure, deploy and/or troubleshoot Cisco products and solutions. Contribute sin the development of digital intellectual capital (e.g., scripts, digital signatures).

CLOUD NETWORK OPERATIONS SPECIALIST REQUIREMENTS:

• Active Top Secret Clearance
• Is a technical expert in Cloud with broad knowledge across the technology.
• Reads technical documentation, functional specs, RFCs. (Cloud- AWS, Azur)
• Shares information and communicates clearly with site and/or regional team members to improve team effectiveness.
• Has working knowledge of software programmability, automation, orchestration and/or virtualization.